Refund & return Policy

Thank you for shopping with Amarjivi. We strive to ensure that our customers are satisfied with their purchases. This Refund & Return Policy explains the conditions under which returns, replacements, or refunds may be requested.

Last Updated: March 14, 2026
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Returns

Due to the nature of cosmetic and personal care products, returns are generally not accepted once the product has been opened or used. However, return or replacement requests may be accepted under the following conditions:

  • The product received is damaged during delivery
  • The product received is defective
  • The product received is incorrect or different from what was ordered

To qualify for a return or replacement, the item must be:

  • Unused and unopened
  • In its original packaging
  • Reported within 48 hours of delivery

Customers may be required to provide clear photos or videos of the product and packaging to verify the issue.

Refunds

Once a return request is approved and the returned product is received (if required), we will inspect the item. If the refund is approved, the amount will be processed to the original payment method used during the purchase.

Refund processing may take 5–10 business days, depending on the payment provider or bank processing times.

Return Request Process

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of receiving your order.

  • Order number
  • Name used for the order
  • Description of the issue
  • Photos or videos showing the problem

After reviewing the request, our team will guide you through the next steps for return or replacement if applicable.

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Non-Returnable Items

 Certain items may not leligible for return or refund:

  • Products that have been opened or used
  • Products returned without original packaging
  • Products damaged due to misuse or improper handling
  • Requests made after the return request period

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been shipped, cancellation may not be possible. If you need to cancel an order, please contact us as soon as possible.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us.

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